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Behavioural Interview Questions For Managers
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Professionalism
1.
Tell me about a work situation that irritated you.
2.
Which of your previous jobs was the most satisfying and why?
3.
Which job was the most frustrating and why?
4.
Tell me about the best boss you ever had. Now tell me about the worst boss.
What made it
tough
to work for him or her?
5.
When was the last time you were criticized? How did you deal with it?
6.
If you had the opportunity to change anything in your career, what would it be?
What would
you
have done differently?
7.
How do you measure your own success?
8.
When you have been made aware of, or have discovered for yourself, a problem in
your work
performance,
what was your course of action? Can you give me an example?
9.
Tell me about a time when your supervisor/co-workers gave you feedback about
your
work/actions.
What did you learn about yourself?
10.
What have you done to further your own professional development in the last
five years?
11.
Tell me about a job that you had which required you to learn new things.
12.
Tell me about a recent job or experience that you would describe as a real
learning
experience.
What did you learn from the job or the experience?
13.
Tell me about a time when you were asked to complete a difficult assignment
even though
the
odds were against you. What did you learn from that experience?
14.
Discuss the highlights of your most recent educational experience. Did you
accomplish any
special
achievements? What were your most difficult challenges?
15.
I noticed on your resume that you attended _____________ training program.
Please
describe
the training program.
16.
How have you applied what you learned to your current job?
17.
What three specific things about your last job gave you the most satisfaction?
Why?
18.
What have you done in your last job that makes you feel proud?
19.
Give me an example of something you’ve done in previous jobs that demonstrate
your
willingness
to work hard.
20.
What is the biggest error in judgment or failure you have made in a previous
job? Why did
you
make it? How did you correct the problem?
21.
Tell me about a time when you had to give feedback to an employee who displayed
a lack of
professionalism
in their work relationships. What did you say? What standards did you set?
What
was the outcome?
22.
What types of things in your work have upset you, and how did you react to
those situations?
23.
What are some of the things your last employer could have done to keep you?
24.
If you could do anything in the world, what would you do?
25.
What is the most interesting thing you have done in the past three years?
26.
Why should we hire you?
27.
What are your short-term or long-term career goals?
28.
What responsibilities do you want, and what kinds of results do you expect to
achieve in your
next
job?
29.
How did the best manager you ever had motivate you to perform well? Why did
that method
work?
30.
What is the best thing a previous employer did that you wish everyone did?
31.
What are you most proud of?
32.
What is important to you in a job?
33.
What do you expect to find in our company that you don’t have now?
34.
What brings you joy?
35.
If you took out a full-page ad in the New York Times and had to describe
yourself in only
three
words, what would those words be?
36.
How would you describe your personality?
37.
What motivates you the most?
38.
If I call your references, what will they say about you?
Quality
1.
When you had a particularly uninteresting job, how did you deal with it?
2.
How do you organize your work to ensure that you are most effective and
productive?
3.
Tell me about a time when you reached out for additional responsibility.
4.
Give me an example of a time when you went beyond your employer’s normal job
expectations
in order to get a job done?
5.
Tell me about a time when you had to work on a project that did not work out
the way it
should
have. What did you do?
6.
Tell me about a suggestion you made to improve the way job processes/operations
worked.
What
was the result?
7.
Tell me about one of your workplace improvements that another department now
uses.
8.
Give an example of when you initiated a change in process or operations.
9.
Describe something you have implemented at work. What were the steps you used
to
implement
this?
10.
Tell me how you keep your job knowledge current with the ongoing changes in the
industry.
11.
Tell me about a time when you had to go above and beyond the call of duty in
order to get a
job
done.
12.
Give me two examples of things you’ve done in previous jobs that demonstrate
your
willingness
to work hard.
13.
Describe a course, project, or work experience that was complex. What kind of
follow-up did
you
undertake? How much time was spent on unexpected difficulties?
14.
Give me an example of when you initiated a change in process or operations in
response to
customer
feedback.
15.
Tell me about a marketing promotion/initiative or information dissemination you
developed.
How
did it meet the customer’s need(s)?
16.
In some aspects of work it is important to be free of error. Can you describe a
situation where
you
have tried to prevent errors? What did you do? What was the outcome?
22.
What types of things in your work have upset you, and how did you react to
those situations?
23.
What are some of the things your last employer could have done to keep you?
24.
If you could do anything in the world, what would you do?
25.
What is the most interesting thing you have done in the past three years?
26.
Why should we hire you?
27.
What are your short-term or long-term career goals?
28.
What responsibilities do you want, and what kinds of results do you expect to
achieve in your
next
job?
29.
How did the best manager you ever had motivate you to perform well? Why did
that method
work?
30.
What is the best thing a previous employer did that you wish everyone did?
31.
What are you most proud of?
32.
What is important to you in a job?
33.
What do you expect to find in our company that you don’t have now?
34.
What brings you joy?
35.
If you took out a full-page ad in the New York Times and had to describe
yourself in only
three
words, what would those words be?
36.
How would you describe your personality?
37.
What motivates you the most?
38.
If I call your references, what will they say about you?
Integrity
1.
Describe a situation in which you felt it might be justifiable to break company
policy or alter
a
standard procedure. What did you do?
2.
What have you learned from your mistakes?
3.
Tell me about a situation in which you blew it. How did you resolve or correct
the situation
to
save face?
4.
When was the last time you “broke the rules” and how did you do it?
5.
Discuss a time when your integrity was challenged. How did you handle it?
6.
What would you do if someone asked you to do something unethical?
7.
Have you ever experienced a loss for doing what is right?
8.
Have you ever asked for forgiveness for doing something wrong?
9.
In what business situations do you feel honesty would be inappropriate?
10.
If you saw a coworker doing something dishonest, would you tell your boss? What
would
you
do about it?
11.
Tell me about a specific time when you had to handle a tough problem which
challenged
fairness
or ethical issues.
Teamwork
1.
Describe a situation when you worked with a person whose personality was the
opposite of
yours.
How did you deal with it?
2.
What did you do in your last job to contribute toward a teamwork environment?
Describe
how
you felt your contributions affected the team.
3.
What kind of environment would you like to work in?
4.
What kinds of people would you rather not work with?
5.
Have you heard the expression “roll with the punches”? Describe a past
situation in which
you
had to do that in working with a difficult person?
6.
Have you ever had to resolve a conflict with a coworker or client? How did you
resolve it?
7.
How have you worked as a member of a team in the past?
8.
Gaining the cooperation of others can be difficult. Give a specific example of
when you had
to
do that, and what challenges you faced. What was the outcome? What was the
long-term
impact
on your ability to work with this person?
9.
Please give me your best example of working cooperatively as a team member to
accomplish
an
important goal. What was the goal or objective? What was your role in achieving
this
objective?
To what extent did you interact with others on this project?
10.
Describe a project you were responsible for that required a lot of interaction
with people over
a
long period of time.
11.
How have you recognized and rewarded a team player in the past? What was the
situation?
12.
Tell me about a course, work experience, or extracurricular activity where you
had to work
closely
with others. How did it go? How did you overcome any difficulties?
13.
Describe a problem you had in your life when someone else’s help was very
important to
you.
14.
Tell me about the most difficult challenge you faced in trying to work
cooperatively with
someone
who did not share the same ideas. What was the difference in ideas? What was
the
outcome?
What was the long-term impact on your ability to get things done working with
this
person?
15.
Tell me about a time when you needed to have co-workers working on a project
who
normally
have different work styles/ideas. How did you pull them together?
Commitment
1.
We invest time, money, and training in our employees and like to reap the
benefits of
developing
and maintaining a long-term relationship. Have you been a long-term employee
with
other companies? If not, why not? Do you foresee any obstacles to having a
long-term
relationship
here?
2.
If hired right now, what goal would you have for your role within the company
in one year?
In
three to five years? What title and pay?
3.
Tell me about a time when you have felt like giving up on a certain job. What
did you do?
4.
We all face times when personal issues pull us away from work responsibilities.
If possible,
tell
me about a time when your dependability or attendance was challenged. How did
you
handle
it and/or remain accountable or involved in work? How long did the situation
last?
Leadership/Supervisory
1.
What has been your experience in supervising a diverse group of employees with
varied
backgrounds
and skills, and what did you do to ensure the best fit of employees for each
job?
2.
What has been your experience in dealing with poor performance of employees?
Give me an
example.
3.
Tell me about a leadership role that you have filled in the past. Describe the
key leadership
skills
you feel you have and how you demonstrated them.
4.
Give me an example of a time when you came up with a clever way to motivate
your
employees.
5.
Describe a circumstance in which you recommended the dismissal of a worker who
had
proven
he/she could not handle the job. What procedure did you follow?
6.
What are three effective leadership qualities you think are important. How have
you
demonstrated
these qualities in your past/current position?
7.
Describe a leadership situation that you would handle differently if you had it
to do over
again.
8.
What one experience proved to you that you would be a capable manager?
9.
Give me an example of a time when you helped a staff member accept change and
make the
necessary
adjustments to move forward. What were the change/transition skills that you
used?
10.
Tell me about a specific time when you had to handle a tough morale problem.
11.
Tell me about a time when you had to take disciplinary action with someone you
supervised.
12.
Tell me about a time when you had to tell a staff member that you were
dissatisfied with his
or
her work.
13.
Tell me about a time when you had to handle a highly emotional employee.
14.
Discuss a work situation in which you felt you successfully directed the work
of others.
15.
Tell me about a time when your department was going through long-term changes
or
working
on a long-term project. What did you do to keep your staff focused?
16.
What have you done to develop the skills of your staff? How many of your
employees have
received
training (any form) during the past year? What were the specific topic areas?
Did
they
ask for the training or did your suggest it to them?
17.
Tell me about a specific development plan that you created and carried out with
one or more
of
your employees. What was the specific situation? What were the components of
the
development
plan? How long was the time frame from start to finish? What was the
outcome?
18.
Please tell me about your most successful attempt to encourage others to take
action and get
the
job done. What led you to take these actions? Exactly how did you encourage
others to
take
action or responsibility? What was the result of your efforts? Did anyone
comment on
your
actions? Who? What was said? How often have you taken this type of action in
the past
six
months?
19.
Tell me about a time when you were responsible for hiring and orientating a new
employee.
What
did you do to help them adjust?
20.
Tell me about a time when you needed to delegate parts of a large assignment.
How did you
decide
whom to distribute them to? What problems occurred? What was the outcome?
21.
What specific information do/did you share with your staff, how often do you
share this
information
and why?
22.
Give me a specific example of how you have empowered your staff to make
independent
decisions.
23.
Tell me about the expectations you create for staff. What are they? What
factors do you
consider
in setting/communicating expectations?
24.
Tell me about the specific talents and contributions of your team/staff and how
you have
utilized
these qualities to increase the effectiveness of the unit.
25.
Setting high expectations implies you believe the employee can deliver. Give me
an example
of
having done this.
26.
Give me an example of how you and your staff have celebrated success in the
past. What was
the
occasion?
27.
What consistent methods do you use to ensure that staff feels valued for their
contributions?
28.
Tell me about a time when you felt your staff was under too much pressure. What
did you do
about
it?
29.
How do you make your feelings known when you disagree with the views of your
staff?
Decision
Making/Problem Solving
1.
Give me an example of when you were faced with a difficult decision affecting
your job.
How
did you deal with it?
2.
In your current or past positions, what types of decisions do/did you make
without consulting
your
boss?
3.
What were the major obstacles that you overcame in your last job? How did you
deal with
them?
4.
Tell me about any experience you have had turning a problem into a success.
5.
Give me an example of a problem you faced on any job you have had and how you
went
about
solving it.
6.
Give me an example of a situation in which you took a calculated risk in a
recent position.
What
were your considerations?
7.
What have you done that was innovative?
8.
What was the wildest idea that you had in the past year?
9.
What is the most difficult decision that you have had to make? How did you
arrive at your
decision?
10.
When taking on a new task, do you like to have a great deal of feedback and
responsibility at
the
outset, or do you like to try your own approach?
11.
You are on the phone with another department resolving a problem. The intercom
pages you
to
pick up a customer on hold. At the same time, your manager returns your monthly
report
with
red pen markings and demands the corrections within the hour. What do you do?
12.
What type of approach to solving work problems seems to work best for you?
13.
Give me an example of when you solved a tough problem.
14.
Describe the most significant or creative presentation/idea that you
developed/implemented.
15.
Describe a time when you came up with a creative solution/idea/project/report
to a problem
in
your past work.
16.
Tell me about a time when you created a new process or program that was
considered risky.
What
was the situation and what did you do?
17.
Can you think of a situation where innovation was required at work? What did
you do in this
situation?
18.
Describe an instance when you had to think quickly to free yourself from a
difficult situation.
19.
Tell me about a politically complex work situation in which you worked.
20.
Give me a specific example of a time when you used good judgment and logic in
solving a
problem.
21.
Give me an example of a time when there was a decision to be made and procedures
were not
in
place? What was the outcome?
22.
How do you go about solving problems at work?
23.
Tell me about a specific time when you eliminated or avoided a potential
problem before it
happened.
24.
What types of problems do you most enjoy tackling? Give me some examples of
such
problems
you faced. What did you enjoy about them?
25.
What types of problems do you least enjoy tackling? Give me some examples of
such
problems
you faced. What was it about the problems that you least enjoyed?
26.
To whom did you turn for help the last time you had a major problem and why did
you
choose
that person?
27.
Tell me about a decision you made but wish you had done differently.
28.
Tell me about an experience in which you had a limited amount of time to make a
difficult
decision.
What was the decision and the outcome/result of your decision?
29.
Tell me about a decision you made while under a lot of pressure.
30.
Tell me about a time when you had to make an unpopular decision.
31.
Discuss an important decision you have made regarding work. What factors
influenced your
decision?
32.
In a current job task, what steps do you go through to ensure your decisions
are
correct/effective?
33.
Tell me about a tough decision you made. What steps, thought processes, and
considerations
did
you take to make an objective decision?
34.
In your last job, what problems did you identify that had previously been
overlooked? Were
changes
made? Who supported the changes as a result of your ideas?
35.
Describe a time when you facilitated a creative solution to a problem between
employees.
36.
Describe a decision you made or a situation that you would have handle
differently if you
had
to do it over again.
Time
Management
1.
Give me a specific example of a time when you did not meet a deadline. How did
you handle
it?
2.
Are you better at working on many things at a time, or are you better at
working on and
getting
results on a few specific things? Please give me two examples that illustrate
this.
3.
Think of a day when you had plenty of things to do. Describe how you scheduled
your time.
4.
Tell me about your work experience in managing multiple job priorities with
varied
deadlines.
When and how do you determine priority and deadline changes?
5.
When was the last time you felt pressure on a job? How did the situation come
about? How
did
you react? What made you decide to handle it that way? What effect, if any, did
this have
on
your other responsibilities?
Flexibility
1.
By providing examples, demonstrate that you can adapt to a wide variety of
people,
situations
and/or environments.
2.
What do you do when priorities change quickly? Give me one example of when this
happened.
3.
Tell me about a specific time when you were given new information that affected
a decision
that
you had already made.
4.
Tell me about a time when an upper-level policy change or decision held up your
work. How
did
you respond?
5.
Describe a work situation in which a project you worked on and felt was very
important to
you
was delayed or postponed. How did it interrupt your schedule and how did you
respond
to
it?
6.
What methods or processes have you used to ensure a positive outcome for you
and the
company
when you were facing a change in your job responsibilities?
Diversity
1.
Tell me about a time when you had to adapt to a wide variety of people by
accepting/understanding
their perspective.
2.
What have you done to further your knowledge/understanding about diversity? How
have
you
demonstrated your learning?
3.
Can you recall a time when you gave feedback to a co-worker who was unaccepting
of
others?
4.
Can you recall a time when a person's cultural background affected your
approach to a work
situation?
5.
How have you handled situations in which you could not understand a customer's
strong
accent?
6.
Tell me about a time that you successfully adapted to a culturally different
environment.
7.
Tell me about a situation in which you had to separate the person from the
issue when
working
to resolve differences?
8.
How have you taken responsibility/accountability for an action that may have
been offensive
to
the recipient?
9.
Tell me about a time that you had adapted your style in order to work
effectively with those
who
were different from you.
10.
How have you reacted to conversations between co-workers that were clearly
offensive to
non-participants?
